SHIPPING POLICy

At Madera Malo, we are committed to ensuring a seamless and reliable shipping experience for all our customers who purchase our wooden frames and artwork. Please take a moment to review our shipping policy to understand how we handle and deliver your orders.

ORDER PROCESSING

Once your order is received and confirmed, our team begins the careful process of preparing your purchase for shipping. We prioritize precision and quality at every step to ensure your items are well-protected during transit.

SHIPPING OPTIONS

We offer various shipping options to cater to your needs. You can select the shipping method that aligns with your preferences and urgency. Our goal is to provide flexibility while maintaining the safety and integrity of your purchase.

PROCESSING TIME

We strive to process and ship orders in a timely manner. Please allow for a standard processing time of 5 business days for the careful packaging and preparation of your items. In the case of custom-made frames or personalized artwork, processing times may vary. Rest assured, we will keep you informed of any significant delays.

SHIPPING NOTIFICATIONS

Once your order is ready for shipment, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to your doorstep.

SHIPPING CHARGES

Shipping charges are determined based on factors such as the weight of the package, the shipping destination, and the chosen shipping method. The applicable shipping charges will be calculated and displayed at the checkout before you complete your purchase.

DELIVERY TIME

Delivery times depend on the shipping method you choose and your location. While we strive to provide accurate estimated delivery times, please note that unforeseen circumstances beyond our control may impact delivery schedules.

DAMAGED ITEMS

In the unfortunate event that your package arrives damaged, please notify us within 3 days of receiving your order. We will work closely with you to address the issue and facilitate a resolution.

At Madera Malo, we value your trust and satisfaction, and we take every measure to ensure your order reaches you in excellent condition. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you every step of the way.